We know that you will be very pleased with our products, and your satisfaction is important to us. In the unlikely event that you are not happy with your purchase, you must contact us via e-mail at Staff@completesailor.com
within 7 days of your shipment being delivered in order to be eligible to return items.
In order to provide you with discounted shipping on your order, we pay the outbound cost to ship the item to you. If you chose to return your item, we will deduct both our complete original shipping cost along with the cost to return ship the items back to us, from your refund amount.
Once you contact us, we will arrange for the pickup of your item and will refund the cost of the returned item(s) once we receive and inspect them. Please note that we assess a 15% fee (of the product purchase price) to process the items returned, which covers our cost to process, inspect, and forward the items to an outside liquidator.
In order to return your purchase, you must completely re-pack the items in their original packaging materials. Returned items should be free of damage. As soon as we have received and inspected the return, we will apply the credit amount (less shipping fees and restocking fees, as noted above).